Policies

COVID Safety

Effective March 15, 2023, Wellspring Manor & Spa has suspended our COVID-19 policy requiring that all overnight guests be fully vaccinated and provide proof of such upon check-in. Out of consideration for other guests, we do ask that if you are showing any signs of illness (coughing, fever, sore throat, body aches, etc.) that you refrain from making a reservation until such time you are well.

Check-In Time
Check-in is any time between 3 pm and 6 pm. Guests receiving spa services may check in as early as 1:00 pm provided they are receiving spa services on their day of arrival. Late arrivals are available by arrangement only. Please contact us directly at Wellspring Manor & Spa for such arrangements.

Check-Out Time

Check-out is 12 noon.

Deposits, Cancellation and No-Show Policy

When making a reservation, a deposit equal to your first night’s stay will be applied to your credit card.

  • Cancellations made more than three (3) days prior to arrival will be refunded in full less $50 cancellation fee.

  • Cancellations made within three (3) days of arrival are subject to a cancellation fee equal to the first night’s rate.

  • Deposits for special events, including weddings, retreats and family reunions, require a deposit of 50% of the total event rental fee to secure your date. Final payment will be required 14 days prior to your event. Cancellation requests will be honored provided that they are made no less than 60 days prior to the date of the event. A $350 cancellation fee will apply.

Additional Guests
Room rates are based on double occupancy and allow for a maximum of two guests. Additional overnight adult guests are not permitted. Children under the age of 10 are permitted to stay in guest rooms at no additional charge.

Breakfast

Breakfast is served daily at 10:00 am. In addition to traditional breakfast offerings, Wellspring Manor & Spa also offers vegetarian, vegan, pescatarian and gluten-free options. To allow us to prepare for your stay, dietary accommodation requests must be submitted during the reservation process. On-site requests will be accommodated wherever possible but cannot be guaranteed. Please note that we are a pork-free destination and do not serve pork-based products. 

Spa

The Spa Sanctuary, Wellspring’s first-rate spa facility is reserved for the exclusive use of our overnight guests. Outdoor and/or pool-side spa treatments are available (weather permitting) during the months of May through September only. Gratuities are not included in treatment fees. Guests are encouraged to book spa treatments at the time of making guest room reservations. While every effort will be made to accommodate guest requests, spa reservations should be made a minimum of 72 hours in advance; cancellations made within 24 hours of treatment are are subject to being charged the full amount of the service. Wellspring Manor & Spa reserves the right to adjust treatment dates and times, subject to staff availability.

Parking

Wellspring offers one complimentary parking space per guest room from 3 pm on the day of check-in until 12 noon on the day of check out. Additional parking is available on a limited basis. Guests traveling in groups are encouraged to carpool during their stays.

Guest Passes

If you wish to have outside guests visit with you during your stay at Wellspring, day passes are available at the rate of $99 per person. (Limited to a maximum of two people per overnight guest and are available for one-time use.) Day passes grant outside guests with access to Wellspring Manor & Spa’s amenities including complimentary parking, afternoon hors d’oeuvres and beverage service, access to our entertainment amenities, and use of the pool. Spa services are reserved exclusively for overnight guests and not available for guest pass holders. Guests passes do not include breakfast service and may only be used during the hours of 3 pm to 7 pm. Day pass guests must vacate the premises by 7 pm. Day passes must be purchased a minimum of 48 hours in advance of arrival, are not transferable and do not include refunds for no-shows.

Maximum Stays

Guest stays are available for a maximum of 14 consecutive days. Returning guests are eligible for our Wellspring Rewards Program. See any of the Wellspring Manor & Spa staff for additional details.

Pets
Wellspring is a pet-free property. Pets are not permitted on the grounds at any time. 

Gift Certificates
Gift certificates are available for purchase at Wellspring’s Spa Sanctuary in denominations of $50, $100, $200, $300, $350 and $500.

Smoking, Candle Lighting & Incense Policy

Wellspring Manor & Spa is centered on principles of health and wellness. Accordingly, smoking or vaping of tobacco, cannibis or other similar products in guest rooms, common areas and on the grounds of the property is strictly prohibited. Guests are also strictly prohibited from lighting candles and/or incense indoors. A $750 cleaning surcharge will be imposed to any room where evidence of guests’ smoking is found.

Prices & Services Subject to Change
We are constantly expanding the services that we offer to our guests. Although we make every effort to keep our website updated, please note that prices and services are subject to change at any time. We reserve the right to refuse service at any time, to anyone, for any reason.

Privacy Policy

Our Mission
At Wellspring Manor & Spa, we are dedicated to protecting your privacy and safeguarding your personally identifiable information.

The collection of your personal information enables us to provide you with a streamlined experience while staying at Wellspring Manor & Spa. We only collect information about you that we consider necessary for achieving this purpose. Personally identifiable information is only obtained when making a reservation. Wellspring Manor & Spa does not give or sell to any information related to you or your stay to any third parties. All data collection is limited to the information collected from you on our website.

Security
At Wellspring Manor & Spa, we take security seriously. When users make a reservation we use every precaution to safe guard your personal information both on and offline.

Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and encrypts all of your personal information, including credit card number, name, and address.

Policy Modifications
Wellspring Manor & Spa may amend this Privacy Statement from time to time in order to meet changes in the regulatory environment, business needs, or to satisfy the needs of our guests, properties, strategic marketing partners, and service providers.